Terms & Conditions

Booking process

Please enquire about our breaks using our website enquiry form or send us an email to enquiries@golflakedistrict.co.uk. Once you are happy with our tailor-made package and you have agreed to our quotation, you will receive an invoice which will include a link to our secure payment process. A booking confirmation will then be sent once the deposit payment is received this will also mean we have confirmation from the Golf course, accommodation, transport and any other excursion booked provider. The booking will be completed once the final payment is received. You will then be entering a binding contract and agreeing to our terms & conditions.

Payment terms

For accommodation, golf packages, transport booked and any other excursions booked through Golf Lake District (GLD) we require a 20% non-refundable deposit at the time of booking. The balance is due 28 days before arrival at which point the deposit becomes non-refundable. New bookings received within 28 days of arrival are to be paid in full at the time of booking and are non-refundable.

Customers are recommended to have insurance to cover cancellation curtailment or loss of baggage, golfing equipment, personal effect and money.

Conduct of guests

All our guests must follow the rules and regulations as applicable at each golf course booked and played, this includes both on the course and in the clubhouse. We want all of our guests to enjoy our golf courses but we do encourage golfers to avoid slow play. GLD cannot be responsible for slow play.

For any queries regarding dress code please contact the golf clubs directly. All our guests must also follow the rules and regulations set by any other supplier/excursion booked and provided, other accommodation booked and stayed in or with any transport provided by Mountain Goat booked through GLD.

Please note that alcohol is not allowed on any vehicle as laid down in the Sporting Act 1985 and anyone not complying will be asked to vacate the coach.

GLD cannot accept responsibility for loss or damage caused through any members of the party due to inappropriate behaviour. GLD want all guests to enjoy a trouble-free break with us, but in the unlikely event that damage to any supplier property must be paid at the time to the accommodation or service provider. Failure to do so and any subsequent claims made against GLD will be the clients responsibility. This includes any parties’ full legal costs and any of GLD’s.

It is reasonable for GLD to expect that our clients behave appropriately and therefore unlikely to cause offence or damage to a third party and in the unlikely event of such transgress, GLD and their partners reserve the right to terminate the break of such person(s) concerned. In the unlikely event this occurs GLD cannot be held responsible and will not offer any refunds and are not liable for any such expenses or costs. This includes any return travel arrangements.

Missed departure

If point to point travel (accommodation to golf course) is booked through GLD using Mountain Goat both providers will not be liable for customers refunds if transport is missed or not used.

Tee times

GLD will always seek to confirm your requested tee time. However, golf courses can reserve the right to alter the preferred tee times and if this happens GLD will seek to arrange the next possible tee times in consultation with our clients.

When a tee time is confirmed and communicated it is the client’s responsibility to be there in reasonable time for that booking. GLD will not be responsible for clients missing allocated tee times.

Inclement weather conditions & course condition due to maintenance

Inclement weather can happen at any time of year and infrequently courses may be temporarily closed and indeed have in place temporary tees and greens which is out of our control. Fortunately, many of Cumbria’s courses are either links courses or located on limestone and have invested in good drainage systems which results in them being regularly open throughout the year which is at their discretion.

All golfers should be prepared and equipped for all UK weather. All clients should note that green fees associated to golf played on temporary greens, unavailable fairways and tee boxes are non-refundable and is an accepted part of golf. In the event of inclement weather any golf buggy or trolley bans will need to be resolved with the golf clubs concerned.

In the event of a golf course refunding or offering to rearrange or hold as credit due to a golf club ruling GLD will do their upmost to secure the refund, partial refund or credit note for the golf that is affected through your package.

Due to essential golf course maintenance that is a necessary part of golf course management can take place on tees, fairways, greens. When known GLD will share that information with you.

GLD cannot be made responsible for decisions regarding refunds, credit or indeed the course implements a supplement for example a golf club offers a weekend instead of a weekday when the golf course has had to close. All the above are at the discretion of the golf clubs and are therefore final.

If excursions i.e. ghyll scrambling are cancelled due to poor weather again we will look to rebook or secure credit or refund as amicably applicable but again GLD cannot be made responsible for inclement weather

Golf Break information

GLD will look to provide you with as much information as possible regarding your booked golf courses, booked accommodation alongside any excursions and transport provided. Changed can occur at the venue where conditions, standard and facilities may vary when compared to the time of booking and indeed can occur with or at short notice. Whilst GLD will look to keep clients informed with these changes GLD cannot be made out responsible for any impact on your booked golf break.

Golf courses and accommodation details are provided in good faith and are accurate to the best of our knowledge and we are always reviewing with our partners.

Cancellation policy

Cancellation by client after a deposit is made before the full balance is required – GLD will look to reschedule your break if this is not suitable for the client the deposit is non-refundable.

Cancellation by the client after the remaining balance is paid by the client – With this taking place in the 28 day period from arrival GLD cannot commit to a full refund. However, GLD will look to transfer any break when this breach is applicable. This will be concluded by the outcome of collaboration with our partners.